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shipping & returns

We ship worldwide. If you can't see your country as an option at checkout you might be in the wrong store. Click through to get to your local Wishbone webstore

USA
Europe
UK 
Australia
New Zealand
Canada
Rest of World


If you can't type your country in the shipping address, just click back to your cart and make sure your country flag is selected in the top right corner of your screen.


A street address is required to ensure we can deliver without additional charge or time delay.


Wishbone Mini-Flip Walker is packaged in 3 boxes. Box 1 Top, Box 2 Base, Box 3 Wheels


Your Box 3 Wheels should be neatly packed inside Box 1. You can see this here


Wishbone Mini-Flip Racer is packaged in 2 boxes. Box 1 Top, Box 4 Race Base


Wishbone Mini-Flip Deluxe is packaged in 4 boxes. Box 1 Top, Box 2 Base, Box 3 Wheels, Box 4 Race Base


Here are our ship fees*:

For orders over 99.00:

FREE SHIPPING to New Zealand, Australia, USA, Canada (ON and QC only) and Central Europe (except CH and NO).

25.00 to Most of Canada (except $70 to NT, NU, YT), additional charges may apply to postcodes with 0 after the first letter.

35.00 to Hong Kong

42.00 to UK

70.00-350.00 everywhere else - check your shopping cart. 

For orders under 99.00

5.00-50.00 Check your shopping cart for the exact amount. 

*Note: Our shipping services and rates are subject to change at any time without notice.  In addition, our webstore may underquote shipping to some remote locations, we will notify you before dispatch if an extra charge applies to your order. 

Any duties or taxes are included in your order total at checkout, now that's good news!

Need express freight? Email us to check for availability and a custom quote info@wishbonedesign.com. Write URGENT in your subject line. We reserve the right to cancel and refund any order at any time at our discretion.

Here's a list of our courier partners to help you check transit times for standard/ground service.

Europe: DPD (except really small parts which ship PostNL untracked)

Australia: Startrack

New Zealand: NZ Post

Canada: Canada Post

USA: UPS or USPS

Everywhere else: SF Express, NZ Post, Post NL or ZH Express


Europe: DPD (except really small parts which ship PostNL untracked)

Australia: Startrack

New Zealand: NZ Post

Canada: Canada Post

USA: UPS or USPS

Everywhere else: SF Express, NZ Post, Post NL or ZH Express


Yes. We ship all Australian orders via signature-required service so please use a delivery address where someone is available to sign for the package.

What if I missed my delivery?

Just contact Startrack to collect your package from the nearest depot or Post Office or ask about other options such as redelivery (with permission to leave) or redirection. If StarTrack doesn't hear from you, they will return the package to Wishbone after 10 days.

How do I contact StarTrack?

StarTrack customer services is available by phone Mon-Fri 8am to 6pm on 13 23 45. In WA, their line is open 8am to 5.30pm. Or visit StarTrack customer support for info or to complete a redirection or delivery request.


Yes, any duties or taxes are included in your order total at checkout, now that's good news!


Usually, your order will ship within 48 hours via standard service out of our closest warehouse (Wellington, Melbourne, Toronto, Pennsylvania, Netherlands) and arrive within the following days after the date of dispatch:

Netherlands/New Zealand: 1-2 business days

Belgium/Germany: 1-4 business days

Rest of Europe/United States/Canada/Australia: 1-7 business days

Rest of World (ships from New Zealand via FedEx): 1-7 business days


If you change your mind before you receive your order, email us at info@wishbonedesign.com. If we have not yet shipped your order we will cancel it and be happy to refund in full.
If we have shipped your order, you can return unused items to us within 90 days of purchase.
Your Wishbone product must show no signs of use and have all original inner and outer packaging and instructions manual present.
After inspecting and approving your return, we’ll issue a full refund minus $40 shipping & restocking fee, to the method of payment you originally paid with.
Same applies if delivery is refused for any reason.
Before return shipping, contact us at info@wishbonedesign.com to request a RRN (returns registration number) and our returns delivery address.


The earlier you order, the better. 

As a rule of thumb, ordering by 9am local time on December 15 will give you the best chance of delivery by Thursday 24 December.  After that, the closer your address to our warehouse, the better. Our regional warehouses are in New Jersey, Toronto, Melbourne, New Zealand and the Netherlands. If you live in one of those places, ordering by 9am local time December 22 should be OK. These indications are our suggested deadlines for ordering this December. 

Here's a list of our courier partners to help you check their current delivery times for standard services at the time you order.

New Zealand - Courier Post

Melbourne Metro - Mainfreight

Rest of Australia - Startrack

Canada - Canada Post

GroundUSA -  FedEx GroundEurope and Middle East - DPD ex Netherlands

Rest of World - FedEx ex New Zealand


assembly

Of course! We've made videos showing how to assemble each Wishbone product. Watch them here

Wishbone Bike Original:
Wishbone Bike Recycled Edition:
Wishbone Flip & Mini-Flip:
Wishbone Wagon:
Wishbone Bike Cruise:
Wishbone Cargo Bin:
Wishbone Bike Bag:
Wishbone Bell:

Wishbone products usually arrive part-assembled and tools are provided to complete assembly.  Watch assembly videos on our Youtube channel, it's easy!

Wishbone Flip arrives fully assembled except the handlebar.

Wishbone Mini-Flip arrives part-assembled. You attach the handlebar, wheels and slide knob.

Wishbone Bike in wood arrives with the frame pre-assembled.  You attach the handlebar & wheels. You'll need a Phillips screwdriver.

Wishbone Bike RE2 arrives flat-packed and requires full assembly.  

Wishbone Wagon arrives part-assembled. You attach the axles, wheels, brake and steering wheel. 


Yes, you can download assembly instructions for each Wishbone product in multiple languages here.


product info & care

Inspect your bike or flip frequently to be sure its in good repair and all fastenings are tight. Normal wear and tear may make them loosen.

Always store your Wishbone indoors overnight where it is warm and dry.

Maintain your wooden toy’s appearance by cleaning with a damp cloth and using a wood wax or polish to maintain the wood finish.

If your Wishbone Bike wheels are not moving smoothly, lubricate them lightly with a standard bicycle oil.

We recommend you keep all tyres inflated to 20 psi, not more. Tube valves are car size – pump them up when you visit the gas station.


We don't have a parent handle because Wishbone Bike is consciously designed to promote independence in your child. However some families have used a retractable dog leash attached to the rear trike axle via a zip tie, to keep their little one within reach at all times.


Wishbone Bike Original 3in1 is for 1 to 5 years. It weighs approx 5.4kg and measures 102 x 50 x 49cm. Seat height adjusts from 28 to 46cm. In the box, it weighs approx 6.8kg and measures 74 x 39 x 15cm.

Wishbone Bike Original 2in1 is for 18 mths to 5 years. It weighs approx 3.6kg and measures 102 x 41 x 47cm. Seat height adjusts from 28 to 46cm. In the box, it weighs approx 4.6kg and measures 65 x 32 x 15cm.

Wishbone Bike RE2 3in1 is for 1 to 6 years. It weighs approx 5.7kg and measures 110 x 50 x 47cm.  Seat height adjusts 23 to 51cm.In the box, it weighs approx 7.1kg and measures 79 x 50 x 13cm.

Wishbone Bike RE2 2in1 is for 18 mths to 6 years. It weighs approx 4.2kg and measures 110 x 48 x 47cm.  Seat height adjusts 23 to 51cm.In the box, it weighs approx 5.7kg and measures 60 x 50 x 13cm.

Wishbone Cruise two-wheeler is for 2 to 4 years. It weighs approx 4.8kg and measures 105 x 48 x 54cm.  Seat height adjusts 31 to 40cm.In the box, it weighs approx 5.5kg and measures 70 x 50 x 12cm.

Wishbone Flip is for 1 to 5 years. It weighs 2.6kg and measures 64 x 35 x 40cm. Seat height adjusts from 22 to 27.5cm.In the box, it weighs 4.1kg and measures 65 x 25 x 29cm.

Wishbone Mini-Flip is for 9 mths to 3 years. It weighs 2.1kg and measures54 x 23.5 x 39cm. Seat height adjusts from 21 to 23cm. In the box, it weighs 3.2kg and measures 55.5 x 25 x 23cm.

Wishbone Wagon is for 1 to 10 years.  It weighs approx 10 kg and measures 82 x 63 x 38cm.  In the box, it weighs approx 12.3kg and measures 82 x 47 x 23cm.


Your four Mini-Flip wheels are packed in a cardboard tube called Box 3, which in turn is packed neatly inside Box 1 with your Mini-Flip Top.


Wishbone Bike is recommended for use by children aged 1 to 5 years. The seatpost is adjustable from 28 to 46cm (11 to 18 inches), the greatest range of any balance bike on the market! You can measure the length of your child’s inner pants’ seam to figure out if they will be able to straddle the bike seat yet or not. Both your child’s feet should be able to rest flat on the ground when they’re using the bike.


You can remove the inner tube from the tyre and repair it with a simple bike tube repair kit available at any bike store. You can pump the tube up again using a bike pump or at a gas station. Wishbone Bike tyres have a “schraeder” valve – the same as your motor car. But be careful not to overpump the tyre – 25psi is enough.

We've made a helpful video to walk you through it here.


Your RE bike frame’s batch code can be found on your bike frame, molded inside the circular area near where the rotafix bolt is inserted. The manufacturing year is the number in the centre of the code. For example, 13 means 2013.


Simply rub a dot of liquid soap inside the handgrips, then they slide on easily.The easiest way to remove the grips is to peel them back and roll them off.


Yes. Wishbone Bike complies with current US, European, Australian, New Zealand and international toy safety standards.


You can buy any replacement parts, including inner tubes, for Wishbone Bike from Wishbone Design Studio on www.shopwishbonedesign.com.


It's easy, see here.



Flip and Mini-Flip can grow a little with your child. There is a second set of holes in the lower section of the shell for you to raise the seat height. Just undo the nuts and bolts that hold the two halves of the shell together using two hex keys, and replace them in the higher holes.

So glad you asked. As soon as your little one is walking confidently, you can transform your Mini-Flip Walker into a Mini-Flip Racer by simply swapping out the base section.  Your little one will love to spin, drift and race on Mini-Flip Race Base!  Another ideal option for your little one is a Wishbone Bike 3in1. It's lightweight, stable and perfect for babies and toddlers from 12 months to 5 years. Teach your child to ride and balance with our convertible trike-to-bike learn to ride system.


You can buy a replacement base for your Flip or Mini-Flip in our spare parts shop here. Or you can buy just the replacement caster wheel here, plus you'll need the pintel tool in our flip wheel parts bag here to fit your new caster wheel to your toy.

To remove a broken wheel, use a flat headed screwdriver to lever the wheel off. Watch Richard, the Flip’s designer, demonstrate how to do this here. It requires a fair bit of grunt. Make sure you protect the wooden rail with a piece of wood or a thin book or a coaster or something – otherwise you’ll dent your poor little Flippy.

The new caster simply pushes on. Keep pushing until you hear a dull click – then it’s properly installed.


You’ll need to remove the handlebar. Still not fitting in the box? Make sure the caster wheels are lying flat at the bottom of the box. Should fit now.


warranty

Wishbone Bike Recycled Edition and Wishbone Cruise each have a five year limited warranty*. All other Wishbone products have a one year warranty against manufacturing defects and workmanship. Our products are designed so that 100% of the components are repairable and replaceable. Whatever the problem, we have replacement parts to solve it. For eco reasons, we send out just the parts that are required. It is highly unlikely that an entire bike, flip or wagon will ever need to be replaced.

To make a warranty claim just follow these steps:

1. Email us at info@wishbonedesign.com with your name and contact details (email, phone, delivery address).

2. Tell her which product you have, its batch number and briefly describe the problem.

3. Attach nice and sharp, close-up photos of the issue. Including a quick video earns you extra brownie points.

4. Include your dated proof of purchase (purchase receipt, credit card, or bank statement) if you can.

* 5 year limited warranty: Wishbone’s limited warranty does not cover normal wear and tear, improper assembly or maintenance, damage due to accident, misuse, abuse or neglect, cosmetic deterioration of wooden components or rust.


safety & recalls

Wishbone Design Studio is committed to maintaining the highest safety standards for all our riders.

Wishbone has recently received three reports globally of young riders who injured their finger by catching it between the frame and headset of a Wishbone Bike Recycled Edition (RE Bike).

Two RE bike batches made in December 2013 and May 2014 are affected by this pinch point hazard. Your bike’s batch number can be found on the front frame component, as shown in the picture at the bottom of this letter.

We are saddened that any young rider has been hurt using our RE Bike. Our response is to proactively supply free of charge a simple neoprene headset cover to any owner of an affected RE Bike.

If you own an affected RE bike, please stop riding and collect your free headset cover either from the store where you purchased your bike or by registering anytime directly with us.

Note: This message only relates to Recycled Edition Wishbone Bikes made in December 2013 or May 2014. No other batches of RE Bikes and no wooden Wishbone Bikes or other Wishbone products are affected.

Any questions or comments can be sent to info@wishbonedesign.com or call USA 1 888 748 7453 or other countries call New Zealand +64 4 3891959.

Thank you for reading our safety message. Happy Riding from Wishbone!


general

Definitely. Wishbone Design Studio products are meant to be used and repaired, if necessary, for years to come. Go to www.shopwishbonedesign.com to buy spare parts


1 Commit to the big day when you will convert from three to two wheels.

2 Tell your child they have graduated to riding a big kids’ bike and the world is their oyster from this day forward .
3 Plan to take your kid riding on their big-kid two-wheeler Wishbone Bike every day or so for the next couple of weeks. Its okay if they ride only for just 1 minute the first time. Each day should be a wee bit longer
4 Make it fun – play shadow-chasing, tag or run races with your child on their big-kid bike.
5 If your child is not loving it, give it a rest for a day.
6 Go on family trips to the park with everyone riding a two-wheeler.
7 And remember, every kid is different. Some find it easy, some take longer. With Wishbone Bike, you can always go back to three wheels and wait for more auspicious timing. Good luck!


Check out this page with info for retailers, then complete the application form providing information on your business, other brands you sell, and why you would like to work with us.


Existing retailers click on through to your local Backdoor

Australia

Canada

Europe

New Zealand 

United Kingdom

United States of America

Rest of World  


Our products are made in China. Our factory is regularly audited for social and ethical accountability.


Contact us at info@wishbonedesign.com or by phone during NZ office hours on +64 43891959.